RETURN & REFUND POLICY

At KFhair, we take every single customer seriously and are committed to resolving their issues to their satisfaction. All of our items undergo strict quality control checks before being sent out to our customers.
If you have an issue or are not satisfied with your purchase, please Contact Us directly, and we will offer you solutions according to your case.

WITHIN 15 DAYS AFTER RECEIVING OUR HAIR, YOU CAN ASK FOR AN EXCHANGE OR REFUND IN THE CASES LISTED BELOW:

• The hair has not been used.
• The hair is tangled/ shedding.
• The length of the hair bundle is shorter than the one on the quotation you paid.
• The hair texture/ color/ size of closure (or frontal) is not the same as what we concluded.

WE WILL REFUSE TO EXCHANGE OR REFUND FOR THE PRODUCT IN THE CASES AS BELOW:

• You used/ damaged/ cut the hair.
• You changed the pattern of the hair.
• Don’t return/refund for hair extension products (hair material bulk, tape,keratin tip, clip in, mircoring, nanoring,…), Wig product, Lace closure/frontal
• The Vietnamese technology of all factories here can not make small curls (pixie curly, water curly,…) well. Sometimes the hair is dry and its pattern does not last long. So if you still want to buy small curls, BUY AT YOUR OWN RISK. We don’t accept to exchange or refund for small curl orders.

AND WE ONLY CAN: Here Are Some FAQs In Regards To Our Return Policy:

• REFUND THROUGH PAYPAL DUE TO OUR GOVERNMENT POLICIES.
• RECEIVE THE PACKAGE YOU RETURN WITH EMS, NOT UPS OR DHL.
• ONLY APPLY RETURN/REFUND FOR WHOLESALE ORDER FROM 3KG
• ADDITIONAL COSTS SUCH AS TAXES (IF ANY) WILL BE BORNE BY THE BUYER
If you are still confused about the return/exchange/refund policy, please contact customer service to deal with your returns directly. We will reach out to you as soon as possible.
- WhatsApp: +84 974 472 711
- E-mail: wholesale@kfhair.com

Here Are Some FAQs In Regards To Our Return Policy: 

You must contact us within 15 days of receiving your order.
Depending on the situation, we may ask you to send photos/video of the hair
The return package must include: Your name, Your contact number, and order ID
We will then provide you with instructions and a return address to ship your set back.
Exchange: Merchandise must be physically received at our corporate office and confirm all items are correct before a return can be granted.
Refund: Merchandise must be physically received at our corporate office and all items confirmed correct before a return can be granted. Then we will refund the purchase amount of the product but not the shipping cost.

Note: All returned items will be inspected to see if you have the qualify for a refund. All items must be returned in its original, factory condition, (unaltered, unworn, unwashed, original uncut lace, original undispersed curl pattern, undamaged and with tags attached with the original packaging & gifts attached) as we do not sell refurbished or previously owned products. 
1. How to Make an Application for a Refund/Exchange?
We will provide a refund period on unopened hair within 15 days of the date that you receive your hair.
2. What Is The Return Period?
Yes, you are responsible for all return shipping costs. We recommend that you send your return by shipping the provider with a signature confirmation service, or buying insurance to protect your package as we cannot take responsibility for lost returns.
3. Do I Have To Pay For The Shipping Of My Return?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please be kindly note that if you return the order without contacting us in advance, we will not be able to guarantee your refund and make a complaint in accordance with the policy.
4. May I Return Without Comtacting You?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
5. When Will I Receive My Refund?
You may contact us by e-mail at wholesale@kfhair.com and whatsapp: +84 974 472 711. We always guarantee a response within 24 hours and will be happy to help you!
6. How May I Contact You?