RETURN & REFUND POLICY
At KFhair, we take every single customer seriously and are committed to resolving their issues to their satisfaction. All of our items undergo strict quality control checks before being sent out to our customers.
If you have an issue or are not satisfied with your purchase, please Contact Us directly, and we will offer you solutions according to your case.
WITHIN 15 DAYS AFTER RECEIVING OUR HAIR, YOU CAN ASK FOR AN EXCHANGE OR REFUND IN THE CASES LISTED BELOW:
• The hair has not been used.
• The hair is tangled/ shedding.
• The length of the hair bundle is shorter than the one on the quotation you paid.
• The hair texture/ color/ size of closure (or frontal) is not the same as what we concluded.
WE WILL REFUSE TO EXCHANGE OR REFUND FOR THE PRODUCT IN THE CASES AS BELOW:
• You used/ damaged/ cut the hair.
• You changed the pattern of the hair.
• Don’t return/refund for hair extension products (hair material bulk, tape,keratin tip, clip in, mircoring, nanoring,…), Wig product, Lace closure/frontal
• The Vietnamese technology of all factories here can not make small curls (pixie curly, water curly,…) well. Sometimes the hair is dry and its pattern does not last long. So if you still want to buy small curls, BUY AT YOUR OWN RISK. We don’t accept to exchange or refund for small curl orders.
AND WE ONLY CAN: Here Are Some FAQs In Regards To Our Return Policy:
• REFUND THROUGH PAYPAL DUE TO OUR GOVERNMENT POLICIES.
• RECEIVE THE PACKAGE YOU RETURN WITH EMS, NOT UPS OR DHL.
• ONLY APPLY RETURN/REFUND FOR WHOLESALE ORDER FROM 3KG
• ADDITIONAL COSTS SUCH AS TAXES (IF ANY) WILL BE BORNE BY THE BUYER
If you are still confused about the return/exchange/refund policy, please contact customer service to deal with your returns directly. We will reach out to you as soon as possible.
- WhatsApp: +84 974 472 711
- E-mail: firstname.lastname@example.org